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  • Cisco Finesse Out of Service
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    UCCE 11 6 Finesse 11 6 1 10000-30 In the past 2 days we have had issues with users going into Not Ready - Call overlay this has happened a couple times a day for no apparent reason It will happen to a group of users, and then they recover When you look up the message call overlap I found
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    We have UCCX 10 6 1 10000-39 A lot of our users are getting logged out from the system Per checking, reports show 255 reason code Is there a default timer for UCCX like UCCE? I read that there's a setting that will automatically log out the user due to inactivity (UCCE) Though the timer didn't
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    Hi As more of our users WFH now, occasionally some users will have issue with Finesse lost connectivity We are using VPN to connect to the internal network During the connection lost the VPN itself is still connected Any advise on this on how can i assist users and tackle this issues
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    Once we eliminated Microsoft Teams from the same computer that Cisco Finesse was running on, they no longer had disconnect or connection failures Is it possible that the 2 programs, because they are both audio based, are fighting to take over the agent's audio controls? When on a Teams meeting, Microsoft Teams will disconnect Cisco Finesse?
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    Hi We have UCCX 11 6 and we have so many problems with cisco finesse The state of the agents change from talking to phone failure or phone working and after that they can not hold or transfer their calls Some times when phone failure happens the agents have to sign out from their jabber and finess





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